Group Prices
Rates are contracted at the best price available at the time of request, based on the approximate number of seats required for the entire group travelling together. Unless otherwise indicated, all prices are quoted in United States dollars (USD), are per person and based on double occupancy. Rates include the applicable sales taxes, governmental and local airport taxes at destination, and service fees unless noted otherwise. In some cases, lower prices may be advertised at a later date due to market conditions, including, but not limited to, sell offs or supplier promotions.

Payment of Services
Verbal or written authorization provided by the Customer for the use of a personal credit card number constitutes a confirmation of the reservation, acceptance of the present terms and conditions and authorization to pay the deposit and the purchase of Services, as the case may be. We reserve the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honoured or received by the balance date, unless prior arrangements have been made between Customer and Agent.  Late payments beyond balance date, if permitted, will be subject to a $50 CAD per person late fee.

Names
Please provide full names as appearing on your PASSPORT. Your name on your ticket must match exactly or you may be denied boarding. Note hyphenated names, capital letters and/or spaces often run together, which is acceptable. Name corrections (ie. spelling, missing letters, adding/deleting middle names) may be added before ticket issuance, as noted herein. You are responsible for verifying that your names are correct on your documents and understand that any corrections needed within this time, or after ticket issuance may be subject to fees.

Changes to Reservations (Deviations)
Requests to change your reservation within 14 days of your balance due date, or within 14 days of your departure date are subject to a $100 administrative “rush” fee, collected prior to research. (Outside of this time, changes can be researched without admin fee. All changes will be subject to any additional fees/costs from the airline or hotel supplier if applicable ) 

Examples of changes to reservations may include;
Change of departure or return date
Change of occupancy (ie. number of guests in room)
Change of room category

No Show and Early Departure
For “No Show” and/or early departure, the charge of the total stay as penalty will apply in all periods.

Cancel Penalties
If you must cancel your reservation, regardless of reason, the following terms will apply. 

60+ days prior to departure - Loss of deposit and agency reservation fee.
59 days or less prior to departure - 100% non-refundable

** Special Cancelation Policy due to COVID 19 Pandemic**

A case of force majeure is understood when the corresponding Government dictates closure of borders or total travel restrictions, and the person cannot travel due to said restriction. Also it applies when the traveler gets a new positive result of COVID 19 test prior to travel. For the above cases, the following options could be offered:

1. The payment for the room reservation can be used as a future credit, to use within a year. Update on room rates will apply for the new reservation.
2. Full refund on room reservation.

Local Fees
Each room pays an environmental sanitation fee of 1.50 USD per night or the equivalent in Mexican pesos, when registering at the hotel.

The late check-out is always subject to availability from THE HOTEL and it must be requested directly to the reception with a minimum of 24 hours in advance. Cost is $25 USD per hour or, 50% of the room rate, for a maximum of 6 hours, having the room to be vacant at 18:00 hrs at the latest.

Requests
Hoteliers are solely responsible for room allocation in accordance with the room category reserved by the Customer. We can request your preference and forward this to the hotelier, however, please note no guarantee can be made with respect to location of the room, type of bedding therein, decor, or furnishings, which may vary according to its location on the hotel premises.

Insurance
Deposits are non-refundable and should you need to cancel your trip you will be subject to the cancel fees as outlined above. We highly recommend the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage, and insurance to cover medical costs abroad. By declining insurance, you acknowledge you understand the risk of being exposed to financial losses ranging from the price of your trip (if cancelling) to any additional unknown costs with Trip Cancellation, Travel Delay and out of country medical care.

COVID 19 Restrictions and Policies when travelling

Until further notice, there will be specific restrictions in place while travelling due to Covid 19.  These restrictions may vary from provider to provider and country to country.  In most situations, you will be required to wear a non-medical face mask that covers your nose, mouth and chin.  This includes in airports, during flights and other transportation methods, and while in enclosed, public places with specific exceptions in place.

You may also be required to complete a verbal or written questionnaire regarding possible COVID-19 symptoms and exposure, a non-contact temperature check and proof of COVID-19 vaccination.

Entry into other countries as well as your return home may also be subject to specific restrictions, such as Covid-19 testing, proof of vaccination, quarantines of up to 14 days upon arrival as well as possible entry bans for some countries, regardless of your citizenship.

While away, we recommend you monitor local media to stay informed of the COVID-19 situation where you are. 

Please note that additional restrictions can be imposed suddenly and policies can change without notice.  Flights can be suspended or reduced, your travel plans can be disrupted and it may be difficult for your to return home.  It is your responsibility to stay informed of the situation.

Elgin Travel & COVID-19

Due to the impacts associated with the spread of COVID-19, the general conditions of your booking may change and be different from what was originally discussed at the time of booking.  You are encouraged to consult with your travel professional or refer to individual supplier websites for the most up to date information and conditions closer to the time of travel.    

Travel Insurance and COVID-19

Travel insurance for trip cancellation and interruption and emergency out-of-country medical insurance is highly recommended. Please refer to the information included in the wedding webpage with regards to insurance options available. 

WAIVER OF RIGHTS AND RELEASE OF LIABILITY

By signing below and/or reserving travel services with Elgin Travel and Cruises, you expressly acknowledge that you and everyone who is a part of the booking made with Elgin Travel and Cruises, understand and are in agreement with the invoice, including the terms and conditions as stated on your invoice as well as the information above.  As well, you voluntarily assume all the COVID-19 risks and other risks involved with such travel, whether those risks are expected or unexpected.

In the event that some or all of my/our travel arrangements are cancelled, interrupted or otherwise affected by COVID-19, my/our rights and remedies shall be as determined and limited by the cancellation, rebooking, refund and/or other policies as set out  by the supplier of the affected travel service, as set out in its brochures and/or websites.

Elgin Travel, its employees, directors and agents will in no circumstances be liable to me/us for any refund, loss, damage, delay or injury resulting from any cancellation, interruption or other event or failure of any supplier to provide any travel service to me/us or for any other breach of contract or the intentional or careless act or omission of any supplier of any such travel service.

I/We hereby waive all and any rights or claims that I/we may have against Elgin Travel and Cruises arising directly or indirectly from the occurrence of any COVID-19 risks, or the failure, whether negligent or otherwise, of the Travel Agency to inform of any COVID-19 risks or precautions to take or required documents to travel.

This waiver and release of liability is in addition to the terms and conditions of Elgin Travel and Cruises and the terms and conditions of the suppliers providing the travel services that are a part of the booking.

Credit Card Authorization

Elgin Travel and Cruises is a TICO licensed travel agency, authorized to conduct business with all travel suppliers including but not limited to airlines, tour operators, travel insurance companies, cruise lines, hotels and car rental agencies.  Elgin Travel will never charge your credit card without your prior authorization, whether by phone or by email.

If you are paying for any or all of your travel arrangements by credit card, please complete the boxes below before signing and submitting your acceptance and authorization. 

I authorize Elgin Travel and Cruises, to charge the agreed upon travel arrangements including any professional fees (FTS/Elgin Travel) to the credit card provided to my travel professional. I agree that I will pay for this purchase in accordance with the issuing bank cardholder agreement.