Group Prices
Rates are contracted at the best price available at the time of request, based on the approximate number of seats required for the entire group travelling together. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD), are per person and based on double occupancy. Rates include the applicable sales taxes, governmental and airport fees, local airport taxes at destination, tourist card fees and service fees. (Any local taxes not included will be noted on your confirmation) In some cases, lower prices may be advertised at a later date due to market conditions, including, but not limited to, sell offs or supplier promotions.

Price Adjustments
Included in the group booking is a price promise which will allow a one-time price adjustment outside 90 days prior to departure should the rate drop. Terms and Conditions apply. Lower advertised price must be with Sunwing Vacations and there must be enough inventory to re-book the entire group at this rate. Applies to same date, flight times and room description. Outside of these parameters, once deposit is applied to a group, we are unable to adjust pricing as this is considered a cancellation, and would be subject to the appropriate penalties. Price drops can only be requested from the wedding couple as they are responsible for making the decision on behalf of the entire group.

Payment of Services
Verbal or written authorization provided by the Customer for the use of a personal credit card number constitutes a confirmation of the reservation, acceptance of the present terms and conditions and authorization to pay the deposit and the purchase of Services, as the case may be. We reserve the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honoured or received by the balance date, unless prior arrangements have been made between Customer and Agent.  Late payments beyond balance date, if permitted, will be subject to a $50 per person late fee.

Names
Please provide full names as appearing on your PASSPORT. Your name on your ticket must match exactly or you may be denied boarding. Note hyphenated names, capital letters and/or spaces often run together, which is acceptable. Name corrections (ie. spelling, missing letters, adding/deleting middle names) may be added before ticket issuance, as noted herein. You are responsible for verifying that your names are correct on your documents and understand that any corrections needed within this time, or after ticket issuance may be subject to fees.

Name Corrections
Corrections to spelling of names 14 days after booking and up to final payment are $25 per correction. From final payment and up to 2 full days prior to departure are subject to a $50 administrative fee for correction and document re-issue.  Within 48hrs name corrections may not be possible and/or will be subject to additional fees

Name Changes (Substitute Passengers)

• Name changes from balance date to 61 days prior are subject to a $200 fee.
• Name changes between 60-22 days prior are subject to a $350 fee.
• Name changes within 21 days of departure or less are considered cancellations.

(Note name changes subject to hotel not being on « stop sell »)

Changes to Reservations (Deviations)
Requests to change your reservation within 14 days of your balance due date, or within 14 days of your departure date are subject to a $100 administrative “rush” fee, collected prior to research. (Outside of this time, changes can be researched without admin fee. All changes will be subject to any additional fees/costs from the airline or tour supplier if applicable ) 

Examples of changes to reservations may include;
Change of departure or return date
Change of occupancy (ie. number of guests in room)
Change of room category

Sunwing may apply an additional fee for changes based on your departure date and nature of request.  Change fees generally begin at $150. Changes within 21 days of departure will be considered cancellations and would be 100% non-refundable. 

Cancel Penalties
If you must cancel your reservation, regardless of reason, and the airline is operational, the following terms will apply. 

• Cancellations prior to posted balance due date are subject to loss of deposit.
• Cancellations from balance date to 31 days prior to departure are subject to a 50% penalty, plus $125 administration fee.
• Cancellations within 30 days are 100% non-refundable.

Insurance is strongly recommended.

Requests
Hoteliers are solely responsible for room allocation in accordance with the room category reserved by the Customer. We can request your preference and forward this to the hotelier, however, please note no guarantee can be made with respect to location of the room, type of bedding therein, decor, or furnishings, which may vary according to its location on the hotel premises.

Insurance
Deposits are non-refundable and non-transferable to other guests. (Except for name changes) Should you need to cancel your trip you will be subject to the cancel fees as outlined above. We highly recommend the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage, and insurance to cover medical costs abroad. By declining insurance, you acknowledge you understand the risk of being exposed to financial losses ranging from the price of your trip (if cancelling) to any additional unknown costs with Trip Cancellation, Travel Delay and out of province medical care.

TRAVEL INSURANCE AND COVID19 

Travel insurance for trip cancellation and interruption and emergency out-of-province medical insurance is highly recommended. Please note that standard travel insurance will not cover any claims caused by COVID-19 advisories as it is a known event. There is additional insurance coverage available for purchase that will cover emergency medical expenses related to Covid 19 or cancellations for ANY reason with specific terms and conditions. As well, travel insurance does not cover cancellation claims where a future travel credit has been issued as this is not considered a financial loss.

WAIVER OF RIGHTS AND RELEASE OF LIABILITY

By signing below and/or reserving travel services with Elgin Travel and Cruises, you expressly acknowledge that you and everyone who is a part of the booking made with Elgin Travel and Cruises, understand and are in agreement with the invoice, including the terms and conditions as stated on your invoice as well as the information above.  As well, you voluntarily assume all the COVID-19 risks and other risks involved with such travel, whether those risks are expected or unexpected.

Elgin Travel, its employees, directors and agents will in no circumstances be liable to me/us for any refund, loss, damage, delay or injury resulting from any cancellation, interruption or other event or failure of any supplier to provide any travel service to me/us or for any other breach of contract or the intentional or careless act or omission of any supplier of any such travel service.

This waiver and release of liability is in addition to the terms and conditions of Elgin Travel and Cruises and the terms and conditions of the suppliers providing the travel services that are a part of the booking.

Credit Card Authorization

Elgin Travel and Cruises is a TICO licensed travel agency, authorized to conduct business with all travel suppliers including but not limited to airlines, tour operators, travel insurance companies, cruise lines, hotels and car rental agencies.  Elgin Travel will never charge your credit card without your prior authorization, whether by phone or by email.

If you are paying for any or all of your travel arrangements by credit card, please complete the boxes below before signing and submitting your acceptance and authorization. 

I authorize Elgin Travel and Cruises, to charge the agreed upon travel arrangements including any professional fees (FTS/Elgin Travel) to the credit card provided to my travel professional. I agree that I will pay for this purchase in accordance with the issuing bank cardholder agreement.