Group Prices
Rates are contracted at the best price available at the time of request, based on the approximate number of seats required for the entire group travelling together. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD), are per person and based on double occupancy. Rates include the applicable sales taxes, governmental and airport fees, local airport taxes at destination, tourist card fees and service fees. (Any local taxes not included will be noted on your confirmation) In some cases, lower prices may be advertised at a later date due to market conditions, including, but not limited to, sell offs or supplier promotions.

Price Adjustments
Included in the group booking is a price promise which will allow a one-time price adjustment outside 60 days prior to departure should the rate drop. Terms and Conditions apply. Lower advertised price must be with Transat Holidays and there must be enough inventory to re-book the entire group at this rate. Applies to same date, flight times and room description. Outside of these parameters, once deposit is applied to a group, we are unable to adjust pricing as this is considered a cancellation, and would be subject to the appropriate penalties. Price drops can only be requested from the wedding couple as they are responsible for making the decision on behalf of the entire group.

Payment of Services
Verbal or written authorization provided by the Customer for the use of a personal credit card number constitutes a confirmation of the reservation, acceptance of the present terms and conditions and authorization to pay the deposit and the purchase of Services, as the case may be. We reserve the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honoured or received by the balance date, unless prior arrangements have been made between Customer and Agent.  Late payments beyond balance date, if permitted, will be subject to a $50 per person late fee.

Names
Please provide full names as appearing on your PASSPORT. Your name on your ticket must match exactly or you may be denied boarding. Note hyphenated names, capital letters and/or spaces often run together, which is acceptable. Name corrections (ie. spelling, missing letters, adding/deleting middle names) may be added before ticket issuance, as noted herein. You are responsible for verifying that your names are correct on your documents and understand that any corrections needed within this time, or after ticket issuance may be subject to fees.

Name Corrections
Corrections to spelling of names within 45 days of departure are subject to a $50 administrative fee for correction.  Corrections after ticket issuance and up to 48hrs prior to departure are subject to a $100 administrative fee for correction and document re-issue. Within 48hrs name corrections are subject to additional fees. 

Name Changes (Substitute Passengers)
Prior to balance date free of charge.
59-30 days prior to departure are subject to a $100 fee.
29-8 days prior to departure are subject to a $200 fee.
Name changes 7 days or less of departure are considered cancellations.

**(Name changes subject to hotel not being on « stop sell » which may restrict a change in reservation)**

Changes to Reservations (Deviations)
Requests to change your reservation within 14 days of your balance due date, or within 14 days of your departure date are subject to a $100 administrative “rush” fee, collected prior to research. (Outside of this time, changes can be researched without admin fee. All changes will be subject to any additional fees/costs from the airline or tour supplier if applicable ) 

Examples of changes to reservations may include;
Change of departure or return date
Change of occupancy (ie. number of guests in room)
Change of room category

Air Transat may apply an additional fee for changes based on your departure date. 

Cancel Penalties
If you must cancel your reservation, regardless of reason, and the airline is operational, the following terms will apply. 

60+ days prior to departure is subject to loss of deposit.
59-30 days prior to departure are subject to a 50% penalty, plus $100 admin fee per person.
Cancellations within 30 days are 100% non-refundable.

Requests
Hoteliers are solely responsible for room allocation in accordance with the room category reserved by the Customer. We can request your preference and forward this to the hotelier, however, please note no guarantee can be made with respect to location of the room, type of bedding therein, decor, or furnishings, which may vary according to its location on the hotel premises.

Insurance
Deposits are non-refundable and non-transferable to other guests. (Except for name changes) Should you need to cancel your trip you will be subject to the cancel fees as outlined above. We highly recommend the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage, and insurance to cover medical costs abroad. By declining insurance, you acknowledge you understand the risk of being exposed to financial losses ranging from the price of your trip (if cancelling) to any additional unknown costs with Trip Cancellation, Travel Delay and out of province medical care.

COVID 19 Restrictions and Policies when travelling

Until further notice, there will be specific restrictions in place while travelling due to Covid 19.  These restrictions may vary from provider to provider and country to country.  In most situations, you will be required to wear a non-medical face mask that covers your nose, mouth and chin.  This includes in airports, during flights and other transportation methods, and while in enclosed, public places with specific exceptions in place.

You may also be required to complete a verbal or written questionnaire regarding possible COVID-19 symptoms and exposure, a non-contact temperature check and proof of COVID-19 vaccination.

Entry into other countries as well as your return to Canada may also be subject to specific restrictions, such as Covid-19 testing, proof of vaccination, quarantines of up to 14 days upon arrival as well as possible entry bans for some countries, regardless of your citizenship.

While away, we recommend you monitor local media to stay informed of the COVID-19 situation where you are.  It is also recommended that you register with the Registration of Canadians Abroad service with your up to date contact information should consular officials need to contact you in case of emergency.  https://travel.gc.ca/travelling/registration

Please note that additional restrictions can be imposed suddenly and policies can change without notice.  Flights can be suspended or reduced, your travel plans can be disrupted and it may be difficult for your to return home.  It is your responsibility to stay informed of the situation.

Elgin Travel & COVID-19

Due to the impacts associated with the spread of COVID-19, the general conditions of your booking may change and be different from what was originally discussed at the time of booking.  You are encouraged to consult with your travel professional or refer to individual supplier websites for the most up to date information and conditions.

Should your trip be cancelled by the supplier due to COVID-19, the value of your trip may be protected by a Future Travel Credit rather than a refund. Some suppliers may also allow you to cancel your travel arrangements, depending on your departure date, and provide you with a Future Travel Credit. The validity of your credit will be valid for at least 1 year from the date of cancellation, possibly longer. Finally, some suppliers may also offer protection plans that may allow you to cancel, change, or transfer your trip - these typically must be purchased at the time of booking and your agent will advise you of the availability of these protection plans before confirming your travel arrangements.  These plans typically cannot be added after deposit is paid.  There may also be additional Elgin Travel service fees associated with rebooking or cancellation of travel arrangements due to COVID-19.        

Travel Insurance and COVID-19

Travel insurance for trip cancellation and interruption and emergency out-of-province medical insurance is highly recommended. Please note that standard travel insurance will not cover any claims caused by COVID-19 as it is a known event. There is additional insurance coverage available for purchase that will cover emergency medical expenses related to Covid 19 or cancellations for ANY reason with specific terms and conditions. As well, travel insurance does not cover cancellation claims where a future travel credit has been issued as this is not considered a financial loss.

WAIVER OF RIGHTS AND RELEASE OF LIABILITY

By signing below and/or reserving travel services with Elgin Travel and Cruises, you expressly acknowledge that you and everyone who is a part of the booking made with Elgin Travel and Cruises, understand and are in agreement with the invoice, including the terms and conditions as stated on your invoice as well as the information above.  As well, you voluntarily assume all the COVID-19 risks and other risks involved with such travel, whether those risks are expected or unexpected.

In the event that some or all of my/our travel arrangements are cancelled, interrupted or otherwise affected by COVID-19, my/our rights and remedies shall be as determined and limited by the cancellation, rebooking, refund and/or other policies as set out  by the supplier of the affected travel service, as set out in its brochures and/or websites.

Elgin Travel, its employees, directors and agents will in no circumstances be liable to me/us for any refund, loss, damage, delay or injury resulting from any cancellation, interruption or other event or failure of any supplier to provide any travel service to me/us or for any other breach of contract or the intentional or careless act or omission of any supplier of any such travel service.

I/We hereby waive all and any rights or claims that I/we may have against Elgin Travel and Cruises arising directly or indirectly from the occurrence of any COVID-19 risks, or the failure, whether negligent or otherwise, of the Travel Agency to inform of any COVID-19 risks or precautions to take or required documents to travel.

This waiver and release of liability is in addition to the terms and conditions of Elgin Travel and Cruises and the terms and conditions of the suppliers providing the travel services that are a part of the booking.

Credit Card Authorization

Elgin Travel and Cruises is a TICO licensed travel agency, authorized to conduct business with all travel suppliers including but not limited to airlines, tour operators, travel insurance companies, cruise lines, hotels and car rental agencies.  Elgin Travel will never charge your credit card without your prior authorization, whether by phone or by email.

If you are paying for any or all of your travel arrangements by credit card, please complete the boxes below before signing and submitting your acceptance and authorization. 

I authorize Elgin Travel and Cruises, to charge the agreed upon travel arrangements including any professional fees (FTS/Elgin Travel) to the credit card provided to my travel professional. I agree that I will pay for this purchase in accordance with the issuing bank cardholder agreement.