Transat Group Terms & Conditions

Group Prices

Rates are contracted at the best price available at the time of request, based on the approximate number of seats required for the entire group travelling together. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD), are per person and based on double occupancy. Rates include the applicable sales taxes, governmental and airport fees, local airport taxes at destination, tourist card fees and service fees. (Any local taxes not included will be noted on your confirmation) In some cases, lower prices may be advertised at a later date due to market conditions, including, but not limited to, sell offs or supplier promotions.

Price Adjustments

Included in the group booking is a price promise which will allow a one-time price adjustment outside 60 days prior to departure should the rate drop. Terms and Conditions apply. Lower advertised price must be with Air Transat Holidays and there must be enough inventory to re-book the entire group at this rate. Applies to same date, flight times and room description. The maximum refund per adult is $400. Outside of these parameters, once deposit is applied to a group, we are unable to adjust pricing as this is considered a cancellation, and would be subject to the appropriate penalties. Price drops can only be requested from the wedding couple as they are responsible for making the decision on behalf of the entire group.

Payment of Services

Verbal or written authorization provided by the Customer for the use of a personal credit card number constitutes a confirmation of the reservation, acceptance of the present terms and conditions and authorization to pay the deposit and the purchase of Services, as the case may be. We reserve the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honored or received by the balance date, unless prior arrangements have been made between Customer and Agent.


Please provide full names as appearing on your PASSPORT. Your name on your ticket must match exactly or you may be denied boarding. Note hyphenated names, capital letters and/or spaces often run together, which is acceptable. Name corrections (ie. spelling, missing letters, adding/deleting middle names) may be added 14 days prior to departure, or before ticket issuance, free of charge. You are responsible for verifying that your names are correct on your documents and understand that any corrections needed within this time, or after ticket issuance may be subject to fees.

Name Changes (Substitute Passengers)

60+ days prior to departure are free of charge.
59-30 days prior to departure are subject to a $100 fee.
29-8 days prior are subject to a $200 fee.
Name changes within 7 days of departure are considered cancellations.

Name Corrections

Corrections to spelling of names within 14 days of departure OR after ticket issuance are subject to a $25 administrative fee for correction and document re-issue.

**(Name changes subject to hotel not being on « stop sell » which may restrict a change in reservation)**


Hoteliers are solely responsible for room allocation in accordance with the room category reserved by the Customer. We can request your preference and forward this to the hotelier, however, please note no guarantee can be made with respect to location of the room, type of bedding therein, decor, or furnishings, which may vary according to its location on the hotel premises. 

Changes to Reservations (Deviations)

Requests to change your reservation within 14 days of your balance due date, or within 14 days of your departure date are subject to a $100 administrative “rush” fee, collected prior to research. (Outside of this time, changes can be researched without admin fee. All changes will be subject to any additional fees/costs from the airline or tour supplier if applicable ) Examples of changes to reservations may include;

Change of departure or return date
Change of occupancy (ie. number of guests in room)
Change of room category 

Cancel Penalties

60+ days prior to departure is subject to loss of deposit.
59-30 days prior to departure are subject to a 50% penalty, plus $100 admin fee per person.
Cancellations within 30 days are 100% non-refundable.

Travel Insurance

Deposits are non-refundable and non-transferable to other guests. (Except for name changes) Should you need to cancel your trip you will be subject to the cancel fees as outlined above. We highly recommend the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage, and insurance to cover medical costs abroad. By declining insurance, you acknowledge you understand the risk of being exposed to financial losses ranging from the price of your trip (if cancelling) to any additional unknown costs with Trip Cancellation, Travel Delay and out of province medical care.



Please be advised, when travelling by air, land or sea with a commercial carrier (airline, transfer company, bus line or cruise line), travellers may be asked to cover their mouth and nose using a non-medical face mask or face covering.

All air passengers, with some exceptions (children under the age of 2, people that have trouble breathing and people that are unable to remove the mask themselves), on all flights departing or arriving at Canadian airports be required to demonstrate they have the necessary non-medical mask or face covering during the boarding process otherwise they will not be allowed to continue on their journey.

Most airlines will also screen all passengers for symptoms consistent with COVID-19. This includes completing a health questionnaire as well as a non-contact temperature check at the time of boarding. If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certification that states your medical condition in order to board the flight.

Visit the Government of Canada website for up to date information:


All Canadian airports also require travellers to wear a non-medical face mask or face covering that covers their mouth and nose during your travel through the airport. If you do not have a non-medical mask or face covering, you won’t be allowed to enter the restricted areas of the airport and continue with your journey.

You will be asked to briefly step back 2 metres, lower your face covering, and put it back on at the security screening checkpoint and the boarding gate, to verify identification, after handing documents to airline staff.

You will be asked to remove your non-medical mask or face covering during the flight, when it could be dangerous to wear a mask (like during the use of oxygen masks or other emergency situation) or when eating, drinking or taking oral medication.

At the Customs Hall, you’ll need to remove your mask to have your photo taken at the Primary Inspection Kiosk or whenever a Canada Border Services Agency officer, Public Health Agency of Canada employee, or provincial/territorial official asks you to.

Many destination airports also have similar restrictions in place.


Regularly check your destination’s Travel Advice and Advisories.

Also, while in destination:
• Monitor local media to stay informed of the situation.
• Follow the advice of local authorities, including public health advice, such as wearing a face covering in public, and lockdown or shelter-in-place guidance.

Most governments have implemented special entry and exit restrictions for their territory. Consider even your transit points, as many destinations have implemented strict transit rules which could disrupt your travel. Before travelling, verify if the local authorities of both your current location and destinations have implemented any specific restrictions related to this situation.

Restrictions imposed could include:
• Entry bans, particularly for non-residents
• Exit bans
• Quarantines of 14 days or more upon arrival, regardless of where you are arriving from
• Health screenings
• Border closures
• Airport closures
• Flight suspensions to/from certain destinations, and in some cases, all destinations
• Suspensions or reductions of other international transportation options


On your return, currently all travellers entering Canada by air or land require a pre-entry COVID-19 PCR test, are required to provide their basic contact information and ArriveCAN receipt, as well as undergo a COVID-19 test by a border services or quarantine officer on arrival.

Unvaccinated travellers arriving by land or air, you will be allowed to enter but will be required to isolate for 3 nights at a government hotel at their expense, followed by home quarantine for the remainder of 14 days. You must be able to use private transportation to get to your place of isolation and you must wear a non-medical mask while traveling to your place of isolation. You may not isolate in a place where you would have contact with medically vulnerable people such as people 65 years of age or older or people with underlying medical conditions. If you do not have private transportation or a suitable location to isolate, the Chief Public Health Officer of Canada will designate a facility for you.

Fully vaccinated Canadians (14 days after second dose) are exempt from the government hotel stay and will be released from quarantine once a negative test result is received. More information is available at 


All of these details along with more specific information is available at the Government of Canada’s COVID-19 webpage.

Please note that additional restrictions can be imposed suddenly and policies can change with no notice. Airlines can also suspend or reduce flights without notice. Your travel plans may be severely disrupted, making it difficult for you to return home. You should not depend on the Government of Canada for assistance related to changes to your travel plans.

Be sure to check with your travel insurance provider to find out if you are covered for medical treatment outside of Canada should you become infected with COVID-19 and for extended stays outside Canada.


If you must travel outside of Canada it is highly recommended to register with the Registration of Canadians Abroad service. Make sure your contact information is complete and up to date. This will allow consular officials to contact you, provide updates and confirm your situation. 


Due to the impacts associated with the spread of COVID-19, the general conditions of your booking may change and be different from what was originally discussed or currently printed in your travel brochure. We encourage you to consult your travel professional or refer to the suppliers’ websites for the most up-to-date information and conditions.

Should your trip be cancelled by the supplier due to COVID-19, the value of your trip may be protected by a Future Travel Credit rather than a refund. Your credit will be valid for a minimum of 2 years from the date of cancellation, possibly longer. Beginning in 2021 some airlines have started to offer a refund if they need to cancel your arrangements. There may also be additional Elgin Travel service fees associated with rebooking or for cancellation of travel arrangements due to COVID-19.

Travel insurance for trip cancellation and interruption and emergency out-of-province medical insurance is highly recommended. Please note that travel insurance will not cover any claims caused by COVID-19 as it is a known event. As well, travel insurance does not cover cancellation claims where a future travel credit has been issued as this is not considered a financial loss.
By signing below and/or by reserving travel services with Elgin Travel and Cruises, you expressly acknowledge that you and your travel companions have understood and are in agreement with this invoice, including the Terms and Conditions as stated on this invoice as well as the supplier/tour operator general conditions, and that you have been sufficiently advised on such matters or have sought any additional desired guidance.

You acknowledge that you and your travel companions have been offered comprehensive Travel Insurance coverage and that you have made an informed decision to take out or refuse such insurance and to assume full responsibility for your decision. .

Toes in Sand, Worry-Free  Wedding Planning

2020 A-Destination Wedding 
Elgin Travel  Travelplus
TICO #2049727.   All Rights Reserved.