Transat Group Terms & Conditions
Rates are contracted at the best price available at the time of request, based on the approximate number of seats required for the entire group travelling together. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD), are per person and based on double occupancy. Rates include the applicable sales taxes, governmental and airport fees, local airport taxes at destination, tourist card fees and service fees. (Any local taxes not included will be noted on your confirmation) In some cases, lower prices may be advertised at a later date due to market conditions, including, but not limited to, sell offs or supplier promotions.
Included in the group booking is a price promise which will allow a one-time price adjustment outside 60 days prior to departure should the rate drop. Terms and Conditions apply. Lower advertised price must be with Air Transat Holidays and there must be enough inventory to re-book the entire group at this rate. Applies to same date, flight times and room description. The maximum refund per adult is $400. Outside of these parameters, once deposit is applied to a group, we are unable to adjust pricing as this is considered a cancellation, and would be subject to the appropriate penalties. Price drops can only be requested from the wedding couple as they are responsible for making the decision on behalf of the entire group.
Payment of Services
Verbal or written authorization provided by the Customer for the use of a personal credit card number constitutes a confirmation of the reservation, acceptance of the present terms and conditions and authorization to pay the deposit and the purchase of Services, as the case may be. We reserve the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honored or received by the balance date, unless prior arrangements have been made between Customer and Agent.
Please provide full names as appearing on your PASSPORT. Your name on your ticket must match exactly or you may be denied boarding. Note hyphenated names, capital letters and/or spaces often run together, which is acceptable. Name corrections (ie. spelling, missing letters, adding/deleting middle names) may be added 14 days prior to departure, or before ticket issuance, free of charge. You are responsible for verifying that your names are correct on your documents and understand that any corrections needed within this time, or after ticket issuance may be subject to fees.
Name Changes (Substitute Passengers)
60+ days prior to departure are free of charge.
59-30 days prior to departure are subject to a $100 fee.
29-8 days prior are subject to a $200 fee.
Name changes within 7 days of departure are considered cancellations.
Corrections to spelling of names within 14 days of departure OR after ticket issuance are subject to a $25 administrative fee for correction and document re-issue.
**(Name changes subject to hotel not being on « stop sell » which may restrict a change in reservation)**
Hoteliers are solely responsible for room allocation in accordance with the room category reserved by the Customer. We can request your preference and forward this to the hotelier, however, please note no guarantee can be made with respect to location of the room, type of bedding therein, decor, or furnishings, which may vary according to its location on the hotel premises.
Changes to Reservations (Deviations)
Requests to change your reservation within 14 days of your balance due date, or within 14 days of your departure date are subject to a $100 administrative “rush” fee, collected prior to research. (Outside of this time, changes can be researched without admin fee. All changes will be subject to any additional fees/costs from the airline or tour supplier if applicable ) Examples of changes to reservations may include;
Change of departure or return date
Change of occupancy (ie. number of guests in room)
Change of room category
60+ days prior to departure is subject to loss of deposit.
59-30 days prior to departure are subject to a 50% penalty, plus $100 admin fee per person.
Cancellations within 30 days are 100% non-refundable.
Deposits are non-refundable and non-transferable to other guests. (Except for name changes) Should you need to cancel your trip you will be subject to the cancel fees as outlined above. We highly recommend the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage, and insurance to cover medical costs abroad. By declining insurance, you acknowledge you understand the risk of being exposed to financial losses ranging from the price of your trip (if cancelling) to any additional unknown costs with Trip Cancellation, Travel Delay and out of province medical care.